Last updated: September 2026
This policy explains what data Qolca collects when you visit our website (qolca.org), use our AI chat assistant, receive our emails, or interact with our marketing and outreach channels — and how we handle it.
The controller of your personal data is QOLCA SOLUTIONS S.A.C. (RUC 20613914464), with registered address at Pj. Tiziano Munoz 155, Urb. Ingenieria, San Martin de Porres, Lima, Peru. You can reach us about anything in this policy at info@qolca.org.
We collect the following when you interact with our digital channels:
We use collected data for the following purposes:
We use third-party tools to operate our marketing and analytics: Google Analytics, Meta Pixel, Calendly, email marketing platforms, and Anthropic (AI provider). These services process data under their own privacy policies. We do not sell your personal information.
AI chat sessions expire after 1 hour and are automatically deleted. Contact submissions and email subscriber data are retained as long as needed for lead nurturing and communication purposes. You can request deletion at any time.
You have the following rights regarding your personal data:
Your data is held in databanks we maintain as a Peruvian controller, registered with the national data protection registry. Depending on how you contact us, your data goes into one of these:
Fields marked as required are the minimum we need to answer you. If you do not provide them we cannot process your request, and in the case of the complaints book the sheet cannot be filed. Optional fields only help us answer better, and leaving them blank has no consequence. We never ask for sensitive data, and you should not send any.
Our infrastructure runs on providers located outside Peru, all of them in the United States, so using this site involves an international transfer of your data. They are: Vercel (the site itself), Cloudflare and Render (which receive and process what you send us), Redis (which holds a chat session for one hour), Anthropic (which generates the assistant's replies), Twilio SendGrid (which delivers our email), Calendly (if you book a call), and Google and Meta (only if you accept analytics and advertising cookies). All of them process data on our instructions and are bound to keep it secure.
Our chat assistant generates its replies automatically using artificial intelligence, and classifies the intent of your message to route the conversation. It does not take decisions that produce legal effects on you or that significantly affect you: a person always reviews any commercial proposal. You can ask to speak with a person at any time by writing to info@qolca.org.
Analytics and advertising cookies only run if you accept them. You can accept, refuse or withdraw your consent at any time from our cookie policy.
Our services are aimed at businesses and are not directed at children. We do not knowingly collect data from anyone under 14 without the consent of a parent or guardian. If you believe we hold such data, write to info@qolca.org and we will delete it.
We keep technical and organisational measures appropriate to the risk: encrypted transport, restricted access, and rate limits on our public endpoints. No system is perfectly secure, but we treat any breach affecting your rights as something we must notify to the authority and, where required, to you.
If you believe we have mishandled your data you can file a claim with the Autoridad Nacional de Proteccion de Datos Personales of the Peruvian Ministry of Justice, without prejudice to writing to us first.
For privacy-related questions or data requests, contact us at info@qolca.org